Spendflo's curated SaaS intelligence based on battle tested negotiations helps you get everything you need make informed SaaS buying decisions, avoid buyer remorse and get your preferred tools at the best price.
Freshdesk
Freshdesk is a popular customer support and help desk software that is designed to help businesses manage customer inquiries, provide efficient customer support, and improve overall customer satisfaction. It offers a range of features and tools that streamline communication, automate support processes, and centralize customer interactions for a better customer service experience.
Spendflo Score
Spendflo Score is a computed measure of all SaaS tools' financial and procurement health indicators. It helps make data-driven decisions about software investments.
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How much does Freshdesk cost?
Freshdesk offers various pricing plans starting from $15 per agent per month for the Blossom plan, up to $99 per agent per month for the Estate plan. Pricing may vary based on the number of agents and additional features required.
What is Freshdesk used for?
Freshdesk is a customer support software used for managing customer inquiries, support tickets, and interactions across multiple channels such as email, phone, chat, and social media, to deliver timely and personalized support to customers.
Does Freshdesk offer a free trial?
Yes, Freshdesk typically offers a free trial period for new users to test its platform and features. Users can sign up for a trial on Freshdesk's website to explore its capabilities and functionality.
What features does Freshdesk offer for customer support?
Freshdesk offers features such as ticket management, self-service portal, knowledge base, automation, multi-channel support, reporting and analytics, SLA management, and integrations with CRM and other tools to streamline customer support operations and improve efficiency.
Is Freshdesk free forever?
Freshdesk offers a free plan with limited features, suitable for small businesses or startups with basic support needs. However, it is not free forever, and businesses may need to upgrade to a paid plan for additional features and scalability.
Benchmark-driven Negotiation
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