Churnzero Secures $110K Savings Within a Year with Spendflo

ChurnZero is a leading platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale. They help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue using AI.

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The Challenge

Churnzero, was managing over 60 contracts across various software tools. Without a centralized, reliable system to manage the volume of contracts, their procurement and renewal process was complex. 

The company needed a more streamlined approach to track and optimize their software spend. The challenge was to maintain efficiency, avoid bloated pricing, and ensure that all renewals were handled strategically. 

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The Solution

The key was to leverage Spendflo’s platform as the single source of truth for Churnzero's procurement and renewal process. The intuitive dashboard ensured that Churnzero had full visibility into all upcoming renewals and the potential savings associated with each.

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Key Actions Taken:

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Centralized Contracts: Spendflo centralized Churnzero’s 60+ contracts, providing a clear overview and timely alerts for all upcoming renewals. This prevented any contract from slipping through the cracks and allowed for better planning.

Consultative Negotiation: Spendflo took a consultative approach to negotiations, particularly for high-impact tools like Zoominfo and Pavilion. By understanding the market and leveraging our expertise, we were able to negotiate better terms, resulting in significant cost savings.

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The Results

Within the first year of the 2-year contract with Spendflo, Churnzero was able to save 110k and achieve 135% of the guaranteed savings goal demonstrating the value of Spendflo's services. The partnership delivered a strong 1.3x ROI showcasing the power of proactive spend management and strategic negotiation.

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