PagerDuty is a software platform that helps IT teams detect and resolve infrastructure problems quickly in order to prevent small issues from turning into major outages. PagerDuty connects monitoring and alerting across all systems like servers, networks, websites, databases, and applications. When an incident occurs, PagerDuty uses intelligent rules to notify the appropriate team members by phone, SMS, or email so they can start investigating and fixing the issue right away.

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How Much Does PagerDuty Cost?

PagerDuty’s pricing ranges from $5,000 to $70,000 annually, depending on the features and number of users. Costs are influenced by advanced capabilities such as incident management, event intelligence, security, and integrations. Small teams can opt for basic plans with essential features, while larger enterprises may require higher-tier plans for advanced automation, analytics, and compliance tools. Custom pricing is available via their pricing calculator.

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Plans Offered by PagerDuty

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How to Get a Better Deal on PagerDuty?

Here are some tips for getting a better deal on PagerDuty:

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• Ask about discounts for annual contracts rather than monthly plans. Paying yearly often      results in a 10-15% discount.
• Leverage competition. Mention deals offered by competitors like xMatters, OpsGenie, and      VictorOps to negotiate. But use factual data rather than empty threats.
• Bundle multiple products. PagerDuty offers bundled pricing for its different modules.      Buying more can mean paying less per product.
• Prepay for credits upfront. Paying for credits in bulk tends to cost less per credit than pay-     as-you-go.
• Ask about partner discounts if you share integrations or resell PagerDuty. Partners get      better rates through revenue sharing.
• See if you can pay annually versus monthly. This shows a longer commitment and may      make PagerDuty more flexible.
• Request discounts for multi-year contracts. Agreeing to a 2 or 3-year term may get you      lower rates.
• Maximize users under a single account instead of multiple. Volume drives discounts.
• Talk to the sales rep and be ready to walk if needed. Negotiate politely but firmly. Know       your budget and needs.

PagerDuty Core Features

Below are some of the PagerDuty features which help it to stand out from others:

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• Automation: PagerDuty automates incident management, ensuring that alerts and      notifications are sent without manual intervention. This helps teams react faster when      issues arise, improving response times and reducing incident impact.
• Scalability: As your business grows, PagerDuty easily adapts to handle more users,      systems, and incidents. It’s designed to support small teams and large enterprises,      ensuring consistent performance regardless of the workload.
• API / Integrations: PagerDuty integrates seamlessly with over 700 tools, such as      monitoring systems, chat platforms, and ticketing software. This allows teams to connect      PagerDuty to their existing systems and streamline workflows.
• Constant Monitoring: PagerDuty continuously monitors systems and services,      detecting issues as soon as they happen. This real-time monitoring ensures that teams are      immediately alerted, preventing long incident response delays.
• Job Scheduling: The platform allows teams to schedule on-call rotations and manage      shifts easily. This feature allows businesses to ensure that the right people are always      available to handle incidents, improving overall efficiency.
• Proactive Workflow: With proactive workflow management, PagerDuty helps teams      anticipate and prevent potential issues before they escalate. By identifying bottlenecks      and optimizing processes, teams can operate more smoothly and avoid downtime.

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PagerDuty Alternatives

We've compiled this list of Pagerduty substitutes to make the switch to a new incident and on-call management platform seamless. This list of choices results from our consideration of various costs and features.

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Squadcast (Free and Paid)

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Squadcast is a fantastic substitute for Pagerduty. It houses the three crucial components of a strong incident management setup—on-call, incident response, and reliability workflows—under one cohesive platform. In addition to reasonable pricing, the platform offers a 14-day free trial during which you may explore all of its capabilities, including Workflows and sophisticated automation!

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Zluri

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Your IT staff may find it difficult to manage app approvals since it involves evaluating requests, ensuring they work with current systems, and maintaining security guidelines. Thankfully, Zluri's App Catalog & Access Request can make this process easier for your staff members and the IT department.

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Dynatrace

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Dynatrace has revolutionized the way you monitor today's digital ecosystems. It's the only solution that offers answers—not just data—based on in-depth knowledge of each user, transaction, and application. It's fully automated, full stack, and powered by AI. Leading global brands rely on Dynatrace to modernize IT operations confidently, improve consumer experiences, and innovate more quickly.

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xMatters

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An issue management tool called xMatters offers the fundamental features that are necessary for every DevOps team to handle on-calls. It provides team management, incident timeframes, and on-call scheduling. Permission management is one of the advanced features in xMatters' team management suite. The application helps manage a small workforce that wants to be economical. It features a free plan with on-call capabilities.

How Spendflo Can Help You Get Better Deals on PagerDuty

Spendflo is a SaaS procurement and management platform that helps businesses get the best possible deals on tools like PagerDuty. Here's how they can assist you:

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Negotiation Expertise: Spendflo specializes in negotiating with vendors like PagerDuty, ensuring that you get competitive pricing and better contract terms. With their market knowledge, they know where there’s room for discounts and savings.

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Volume Discounts: If you’re managing several SaaS tools or have a large team, Spendflo can help you leverage volume discounts. They work with vendors to bundle purchases and secure lower pricing for higher usage.

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Benchmarking: Spendflo provides transparency by comparing your current PagerDuty pricing with other deals in the market. This allows you to understand if you're overpaying and gives you the data needed to negotiate better terms.

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Contract Management: Spendflo tracks contract renewal dates and price escalations, ensuring you're not caught off-guard. They help you renegotiate terms at the right time, preventing price hikes.

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SaaS Spend Optimization: Spendflo also analyzes your PagerDuty usage. If there are features you’re not using or a more cost-effective plan available, they’ll recommend adjustments to lower your overall SaaS spend.

Frequently Asked Questions on PagerDuty Pricing

How much does PagerDuty cost?

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PagerDuty’s cost ranges from annually, depending on the features and number of users. Costs are influenced by advanced capabilities such as incident management, event intelligence, security, and integrations.

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What is the cheapest PagerDuty plan?

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The cheapest paid PagerDuty plan is the Professional plan at $21 per user per month when billed annually. This plan supports basic on-call scheduling, notifications, SSO, and integrations. There is also a free plan for teams up to 5 users.

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Does PagerDuty offer discounts for nonprofits or education?

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Yes, PagerDuty offers discounted pricing for eligible nonprofits and educational institutions. Discounts can be up to 60% off regular pricing. Contact the PagerDuty sales team for details.

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What factors affect PagerDuty pricing?

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The main factors affecting PagerDuty's pricing are the number of users, features, and add-ons. More advanced capabilities, users, and integrations will increase costs. Buying multiple products in a bundle can reduce per-product pricing.

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How can I get the best deal on PagerDuty?

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Tips for getting the best PagerDuty deal include paying annually, leveraging competitor offers, bundling products, prepaying for credits, requesting discounts for long contracts, and maximizing users under one account.

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