‍

Intercom is a customer communication platform that helps businesses connect with customers. The free plan allows users to install Intercom on multiple websites and apps to interact with visitors. Paid subscriptions offer more advanced features, like automated campaigns and analytics.

Key essential features include a business messenger for communicating with customers, easy contact management and email/SMS capabilities, an automated meeting scheduler to convert more sales, and a modern design for an improved user experience. Intercom support and community experts aims to help businesses strengthen customer relationships and increase sales through streamlined communication tools.
‍

How Much Does Intercom Cost?

Intercom's pricing plans ranges from $12,000 to $200,000 annually, depending on the business's scale and needs. The cost is usage-based, covering factors like the number of users, messages sent, and the engagement tools utilized. With its flexible and modular cost, businesses can choose specific services  by paying additional cost or additional cost such as live chat, automated workflows, and AI chatbots, ensuring they only pay for what they need. For exact costs, Intercom offers a pricing calculator to tailor estimates of annual plans to individual business needs, allowing for a customized approach that fits each company's requirements.

‍

How to Get a Better Deal on Intercom?

Here are some tips for getting a better deal on Intercom:
‍

• Sign up for their free plan first to try out the product tours and see if it meets your needs.      This allows you to evaluate Intercom before committing to a paid advanced plan.
  ‍
• If you're ready to commit to a paid advanced plan, ask the sales team about discounts for      annual billing. Paying yearly instead of monthly can typically result in 10-15% savings.
  ‍
• If you qualify, inquire about startup, nonprofit, or volume discounts. Intercom offers     discounted plans for some business types or for larger numbers of users.
  ‍
• Use your existing tools stack to negotiate. If you're already using a tool that integrates with      Intercom, highlight that, as it makes adoption and usage easier.
  ‍
• Take advantage of any limited-time promotions or seasonal sales. Intercom sometimes      offers discounts around major holidays or events. Time those for extra savings.

‍

• Explain exactly how Intercom will impact revenue or customer retention. The specific      business outcomes you share can help justify a better custom deal.

‍

Intercom Core Features

Below are some of the best features of Intercom:

‍

Fin AI Agent

An AI-powered virtual assistant that resolves customer queries using natural language understanding, helping customers get answers quickly without waiting for human agents.

‍

Omnichannel & Multilingual Support

Manages conversations from various channels (email, chat, social media) in one inbox. Supports multiple languages, ensuring seamless global customer interaction.

‍

Help Center

Allows companies to create a custom plans, self-service help center where users can find articles and answers to their questions without needing to contact support.

‍

AI Copilot for Agents

A tool that generates suggested responses for support agents, reducing the time needed to craft replies and improving response accuracy and quality.

‍

Phone Support

Intercom integrates native phone support, offering video and screen-sharing functionalities that help agents troubleshoot more effectively during live customer interactions.

‍

Workflows & Knowledge Hub

Automates repetitive support tasks (like ticket routing) and gives agents access to a central knowledge base, speeding up issue resolution.

‍

Outbound Messaging

This feature helps businesses to proactive support to customers by sending targeted, personalized messages, improving overall customer engagement.

‍

‍

Intercom Alternatives

Below are the alternatives for Intercom which you can consider:

‍

Zendesk

Zendesk is a customer service software designed to help companies provide excellent customer experiences. It offers solutions suitable for startups, small businesses, and large enterprises alike. The software is easy to set up and use out of the box, so companies can start benefiting on day one. It is also highly customizable through integrations, allowing it to scale capabilities beyond essential customer service to match any business's growing needs. 

Ultimately, Zendesk aims to provide the tools and capabilities agents require to deliver exceptional customer support teams efficiently. The diverse essential customer base proves it caters well to companies across industries and sizes.

‍

Customerly

It is a customer experience platform blending automation with human agents. It has a shared inbox to give agents customer journey information in one place. The built-in CRM stores data from email campaigns, chat, and surveys to inform support. Though Customerly lacks an omnichannel workspace, the live chat enables real-time customer conversations with automated routing and prewritten responses. 

Integrations are needed to enhance capabilities for robust reporting and self-service features. Overall, Customerly focuses on ease of use with its automation-assisted human agents to deliver satisfactory customer experiences. But it lacks advanced omnichannel support natively.

‍

Drift

Drift is a leading alternative to Intercom, which was once considered a major rival. Today, Drift still stands out for its chatbots aimed at converting website visitors into leads, excelling specifically in website lead generation and live chat capabilities. With a speciality in using conversational chat to produce more leads, Drift provides robust chatbot tools to engage site visitors and gather contact information from those interested in a company's offerings.

‍

Freshdesk

Freshdesk is a cloud-based customer service solutions designed to streamline support tasks. It offers a complete ticketing system, self-service knowledge base, and omnichannel communication tools to enable efficient, personalized customer proactive support. Due to similar capabilities, Freshdesk is often compared to Zendesk as a more affordable alternative for small and midsize businesses seeking customer support platforms. It provides robust features at lower price points for growing companies.

How Spendflo Can Help You Get Better Deals on Intercom

Spendflo offers a holistic solution to reduce and optimize Intercom subscription costs through a combination of AI-driven insights and expert plan procurement strategies. Here’s how Spendflo can help:
‍

• Centralized SaaS Management: Tracks all Intercom expenses and usage in one place      for better cost-effective solutions or control.
  ‍
• Pricing Benchmarking: Compares your Intercom spending against industry standards      to identify savings.
  ‍
• Negotiation Expertise: Utilizes procurement specialists to secure the best Intercom      deals.
  ‍
• Usage Optimization: Analyzes your Intercom usage to prevent overpaying for unused      additional features.
  ‍
• Billing and License Consolidation: Manages all invoices and licenses in a streamlined,      centralized system.

‍

Spendflo ensures businesses get maximum value from their Intercom subscriptions with real-time insights and expert plan negotiation.

‍

Frequently Asked Questions on Intercom Pricing

How much does Intercom cost?

Intercom pricing-structure  ranges from $12k - $200k annually depending on your business's scale and needs. Costs cover factors like number of active users, messages sent, and specific reporting tools used.

‍

What factors determine Intercom’s pricing?

Intercom pricing tiers is usage-based, covering the number of active users, messages sent, tools utilized like live chat or custom bots, and overall account activity driving engagement.

‍

Does Intercom offer discounts?

Yes, Intercom offers nonprofit, startup, and volume discounts. You can also get 10-15% off by paying annually versus monthly.

‍

What features are included in Intercom’s basic plans?

Basic Intercom plans include live chat, knowledge base, teams inbox and basic analytics. Higher tiers add advanced automation, lead gen bots and predictive messaging.

‍

How does Intercom pricing work?

Intercom pricing-structure is usage-based, covering factors like number of users, messages sent, and specific engagement tools used. It offers flexible, modular plans so you only pay for what you need.

‍