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Freshservice is software that helps IT teams provide excellent service to their customers. It is designed based on popular IT best practices. Freshservice makes it easy for IT teams to manage technology problems, employee requests, and changes, helping ensure that IT services run smoothly. In today's fast workplaces, having good IT service software like Freshservice can improve how well the IT team serves its customers. It can reduce downtime and help employees be more productive.

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How Much Does Freshservice Cost?

Freshservice’s pricing typically falls between $5,000 and $70,000 annually, depending on the features and support level required for your business. Factors like user count, data usage, and advanced service management tools affect the final cost. Freshservice offers a range of plans, starting with a free option for smaller teams, scaling up to enterprise solutions for large organizations. To get a customized quote, Freshservice provides a cost calculator, helping businesses select the best plan for their specific needs.

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How to Get a Better Deal on Freshservice?

Here are some tips for getting a better deal on Freshservice:

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• Negotiate based on the number of users. Pricing often decreases significantly with a      higher user count. Ask about volume discounts for your organization's size.
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• Bundle with other Freshworks products. You can often get 10-15% off by purchasing      multiple Freshworks tools under one contract. Consider what other useful tools, like      Freshdesk or Freshmarketer, could be.
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• Pay annually rather than monthly. Opting for an annual contract can knock 10-20% off the      subscription cost compared to paying monthly.
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• Ask about non-profit and education discounts. Freshservice offers discounts for schools      and charities. Have your tax status ready.
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• See if there are partner discounts. Some IT service providers, agencies, and consultants      have partnership agreements with Freshservice, including discounted pricing for mutual      customers. Ask your IT partners if they have an arrangement.
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• Attend industry conferences or events. Freshservice occasionally offers event codes that      provide 10-15% off for a short period around major conferences.
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• Inquire about credits for referrals. If you refer other organizations that end up purchasing      Freshservice, you may be able to earn account credits to offset your subscription fees.

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Freshservice Core Features

Below are some of the core features of Freshservice which make it stand out from others:
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• Incident Management: Freshservice helps manage and resolve incidents quickly by      routing them to the right teams. Automation and AI tools can address incidents efficiently      from a single screen, reducing downtime and improving service quality.
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• SLA Management: This feature allows businesses to set different Service Level      Agreements (SLAs) based on working hours or incident types. Freshservice also      automates notifications for SLA violations, ensuring issues are resolved on time.
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• Knowledge Management: Freshservice provides a knowledge base that employees      can use to solve common issues independently, reducing the need for IT support. It can      also integrate with other systems to build a more robust and comprehensive knowledge      resource.
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• Sandbox Environment: Freshservice allows businesses to create a test environment to      try out new features or train staff without affecting the live system. This ensures that      changes can be safely tested before being rolled out.
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• Unified Service Catalog: The service catalogue helps streamline and manage requests,      from simple tasks like password resets to complex processes like onboarding new      employees, all in one platform.

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Freshservice Alternatives

Let’s explore the Freshservice alternatives which you can consider:

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Zluri

Zluri is a cutting-edge SaaS management platform that assists your IT staff in automating repetitive and routine IT operations, such as handling app approvals and eliminating the laborious ticketing system. Additionally, it provides your team with a single dashboard that displays all of the app requests, enabling them to classify and rank the tickets in order of importance.

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Jira Service Management

One of the noteworthy Freshservice substitutes Atlassian provides is Jira Service Management's ITSM, which is intended to assist your IT staff in improving customer service, streamlining the service management procedure, and enhancing overall service delivery.

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Zendesk

One of the well-known Freshservice substitutes is Zendesk, a cloud-based customer service platform that assists your IT staff in managing and enhancing client communications. It provides features and tools to assist your support staff work more productively and provide outstanding customer service.

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SysAid

Change, problem, and request management are just a few of the tools that SysAid provides to enable your IT professionals to provide timely support. Additionally, it streamlines and automates the entire customer support process, freeing up your IT team's time for other important duties.

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How Spendflo Can Help You Get Better Deals on Freshservice

Spendflo is a platform that specializes in helping businesses optimize their SaaS (Software-as-a-Service) spending by negotiating better deals, managing contracts, and providing insights into software usage. When it comes to Freshservice, Spendflo can offer significant value in the following ways:

1.    Negotiating Lower Prices: Spendflo’s team of experts can negotiate with Freshservice        on your behalf to secure lower pricing. They leverage their knowledge of market trends,        typical discounts, and vendor pricing strategies to ensure you get the best deal possible.
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2.   Tailored Plans: Spendflo helps analyze your Freshservice usage data and ensures you        only pay for your business needs. This prevents unnecessary expenses on features you        don’t use or extra users that are not required, optimizing your subscription cost.
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3.     Contract Management: Spendflo assists in managing renewal cycles and contract          terms with Freshservice, ensuring you are always aware of upcoming renewals and price          increases. This proactive approach helps avoid sudden cost hikes or contract surprises.
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4.     Consolidated SaaS Management: If your company uses multiple SaaS platforms,          Spendflo provides an overview of all your software spending, allowing you to identify          overlaps and optimize your overall SaaS investment.

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By using Spendflo, businesses can ensure they get the most value from their Freshservice subscription at the lowest cost.

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Frequently Asked Questions on Freshservice Pricing

How much does Freshservice cost?

Freshservice's pricing typically falls between $5,000 and $70,000 annually, depending on the features and support level your business requires. Factors like user count, data usage, and advanced tools impact the final cost. They offer plans starting with a free option for smaller teams and going up to enterprise solutions.

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What factors affect the cost of Freshservice?

The main factors that impact Freshservice's pricing are the number of users, data usage, features, and level of support needed. More users, data, advanced tools, and premium support increase costs.

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Can I pay for Freshservice monthly rather than yearly?

Yes, Freshservice allows both monthly and annual payment options. Opting for annual billing typically reduces your monthly payment by 10-20%.

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Can I get a customized price quote for our business' specific needs?

Yes, Freshservice provides a pricing calculator on its website that generates customized quotes based on the expected number of users, features, and deployment requirements. This helps select the right plan.

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