Buying
Dialpad Pricing: The Ultimate Guide
Learn about Dialpad’s pricing tiers, including Standard, Pro, and Enterprise plans, and discover its advanced features like AI communication, collaboration tools, and CRM integrations. Find strategies to secure better deals and maximize ROI.
Published on:
March 23, 2025
Ajay Ramamoorthy
Senior Content Marketer
Karthikeyan Manivannan
Visual Designer
State of SaaS Procurement 2025
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Dialpad is a unified business communication platform that simplifies messaging, calling, meetings, and operations.  As a cloud-based solution, Dialpad streamlines business processes with its comprehensive suite of features, including video conferencing, voice calling messaging, and collaboration tools. Powered by AI, Dialpad enhances productivity, improves customer interaction, and offers valuable insights into communication patterns. 

This post will examine Dialpad pricing, essential features, and more to provide valuable insights for your business. Regardless of your background- startup, corporate, or entrepreneurial, this blog will serve as a one-stop resource for understanding and leveraging the full potential of Dialpad. 

How Much Does Dialpad Cost?

Dialpad cost ranges from $500 to $10,000 annually, depending on the plan you choose and the specific features you require. Apart from this, the cost will vary depending on the number of users and the additional integrations and analytics you require. For larger organizations requiring custom features,  the cost can tilt towards the higher end of the spectrum; however, custom quotes are available for better services. 

Here are the plan comparisons:

Business communication:

Plan Price Features
Standard $15/user/month
$27 if billed monthly
  • Unlimited calling
  • Unlimited AI meetings for up to 10 participants
  • SMS, MMS & team messaging
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
Pro $25/user/month
$35 if billed monthly
  • All the value of the Standard plan, plus:
  • 24/7 live agent support
  • 10 office locations
  • Multiple phone numbers per account
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Open APIs & Webhooks
  • Microsoft Teams integration
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Global SMS capabilities
Enterprise Contact the company
  • All the value of the Pro plan, plus:
  • 99.9% uptime
  • Unlimited ring groups (departments)
  • Azure AD SSO integration
  • Unlimited office locations
  • Data retention policies
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Priority live agent support

Explore a range of add-ons they offer

  • Conference room line

Starting at$15/number/month

  • Additional int'l or toll-free numbers

Starting at$15/number/month

  • Internet fax

Starting at$10/number/month

  • Additional local numbers

Starting at$5/number/month

Ai Meetings:

Plan Price Features
Free $0/user/month
Free unlimited video meetings for personal use
  • Host up to 10 participants
  • Meet for up to 45 minutes
  • Virtual backgrounds
  • Unlimited audio recordings
  • Instant join on desktop or mobile browser with no downloads
Business $15/user/month
$20 if billed monthly
  • All the value of the Free plan, plus:
  • Host up to 150 participants
  • Meet for up to 5 hours
  • Automated post-meeting summaries
  • Unlimited video recordings
  • Custom hold music
  • AI meeting transcriptions
  • Meeting room hardware integration
  • Automatic action item capture


Here is the list of add-ons they offer

  • Rooms license fee

Annual pricing$34/room/month

  • Toll-free dial-in number

Starting at$20/user/month

Ai contact center

Plan Price Features
Essentials $80/user/month
$95 if billed monthly
  • Inbound voice
  • ACD
  • IVR
  • Recording
  • Basic AI
  • Monitor, whisper, barge
Advanced $115/user/month
$135 if billed monthly
  • All the value of the Essentials plan, plus:
  • Digital support
  • Digital Virtual Assistant
  • Live Assist
Premium $150/user/month
$170 if billed monthly
  • All the value of the Advanced plan, plus:
  • AI Scorecards
  • AI CSAT
  • Omni-channel support


Ai sales 

Plan Price Features
Essentials $60/user/month
$70 if billed monthly
  • Recording
  • Call transcription
  • Monitor, whisper, barge
Advanced $95/user/month
$110 if billed monthly
  • All the value of the Essentials plan, plus:
  • Local Dial
  • Custom moments
  • SFDC Power Dialer
  • Real-time Assistance
Premium $150/user/month
$170 if billed monthly
  • All the value of the Advanced plan, plus:
  • AI Scorecards
  • AI Playbooks
  • AI CSAT

How to Get a Better Deal on Dialpad Pricing?

To secure a better deal on Dialpad pricing, consider the following strategies: 

  • Negotiate for volume discounts: 

     If your business requires a significant number of users, your purchasing power can be a      strong bargaining chip. To display your business needs, present a detailed breakdown of      your company requirements, emphasizing the volume of users and specific features you      need. 

  • Explore annual billing: 

     Committing to an annual billing cycle often signals a higher level of commitment to the      software, which can reduce Dialpad pricing. Use this as an opportunity to negotiate a      discount on the annual subscription fee. 

  • Leverage referrals and partnerships: 

     Reach out to your professional network or industrial associates for referral programs or      partnerships. Alternatively, if you have existing relationships with Dialpad resellers, you can      enquire about any special offers or discounts they may provide. 

  • Consider bundled solutions: 

     If your business requires additional communication or collaboration tools, you can enquire      about bundled packages that offer discounts when purchasing multiple products. 

Dialpad Core Features

The platform has a comprehensive suite of features, including: 

  • AI-powered communication that helps you enjoy intelligent features like real-time      transcriptions, call summaries, and sentiment analysis. 
  • It provides unified communications that seamlessly integrate voice, video, message, and      collaboration tools into a single platform. 
  • Boost sales productivity with features like call recording, transcription, and CRM      integrations.
  • Manage customers' interaction efficiently with features like ACD, IVR, and call routing. 
  • The collaboration tools of Dialpad foster teamwork and productivity with features like      shared calendars, file sharing, and meeting scheduling.

Stay ahead on the latest procurement trends with our State of SaaS buying report 2024

Dialpad Alternatives

While Dialpad is a leading choice, other notable alternatives include: 

  • RingCentral 

     RingCentral excels in accommodating businesses of all sizes, from small startups to large      enterprises. The platform is designed to handle growing communication needs without      compromising performance. 

  • 8x8

     8x8 offers a comprehensive, unified communications platform that integrates various      communication channels, including voice, video, messaging, and contact center. The      platform provides robust analytic tools that help businesses gain insights into      communication patterns and scopes of improvement. 

  • Zoom

     Zoom is primarily known for its high-quality video conferencing capabilities, which make it      a popular choice for virtual meetings and remote collaborations. Beyond video      conferencing, it also offers features like screen sharing, cloud recording, or voice calling. 

How Spendflo Can Help You Get Better Deals on Dialpad Pricing?

Spendflo, a software spend management platform, can significantly enhance your negotiation process and improve Dialpad pricing. The negotiations are customized according to your business needs and objectives. With deep market insights and expertise, the management platform can help businesses secure better deals on their subscriptions. Additionally, by leveraging data-driven insights, Spendflo can identify potential areas for cost reduction. 

Apart from this, the platform compares Dialpad pricing and other features to identify potential cost savings or additional benefits. By helping you explore opportunities galore, Spendflo promotes cost optimization by bundling services to achieve a more favorable overall price. 

Frequently Asked Questions About Dialpad Pricing

1. What is the cost of Dialpad?

Dialpad pricing levels range from $ 500 to $ 10,000 annually and come equipped with advanced features for productivity collaboration and security. 

2. Are there discounts for annual billing?

Dialpad pricing is discounted for businesses that commit to annual billing, which can result in significant cost savings compared to paying monthly. 

3. Can I get volume discounts for enterprises?

Yes! Enterprises can negotiate for volume discounts based on the number of users or seats required. 

4. What is the starting price for Dialpad?

The starting Dialpad pricing will depend on the plan you select. However, the standard business communication plan starts at $15 per user/month.

5. What is the cost of getting a trial before committing to a plan?

Dialpad typically offers a free trial to allow you to test its features and evaluate if it meets your business needs.

Need a rough estimate before you go further?

Here's what the average Spendflo user saves annually:
$2 Million
Your potential savings
$600,000
Managed Procurement.
Guaranteed Savings.
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